24/7 · SLA · On-call

Managed SAP & infrastructure services

We run your SAP and Linux systems so your team can build. Monitoring, patching, backup verification and 24/7 on-call with a sub-30-minute response SLA — delivered remotely across every US and Canadian time zone, billed transparently in USD.

Book a Free 30-min Consultation See packages

What's included

Operations you can stop worrying about

24/7 Monitoring

Prometheus, Grafana and Zabbix set up, tuned and watched — with alerts that reach a human, not a void.

Patch Management

Scheduled OS, SAP and firmware patching within your change windows, fully documented.

Backup Verification

We don't just run backups — we test restores, so recovery works the day you need it.

On-Call & SLA

24/7 on-call with a sub-30-minute response SLA on premium plans, across all North American zones.

Reporting & Reviews

Monthly reports and quarterly business reviews in plain English — no jargon, no surprises.

Named Lead Engineer

A senior engineer who knows your environment — not a rotating queue of strangers.

FAQ

Managed services FAQ

What is your response-time SLA?

Sub-30-minute first response on premium contracts, 24/7. Standard plans respond within business hours across US time zones.

Is there a long-term lock-in?

No. Managed contracts are month-to-month after an initial onboarding period, billed transparently in USD.

Can you co-manage with our internal team?

Yes — many clients keep an internal team and use us for after-hours coverage, deep expertise or overflow.